At Pagoda Apparel, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, returns may be necessary. This return policy outlines our guidelines for returning products purchased from our store.
Eligibility for Returns
In order to be eligible for a return, the product must meet the following criteria:
The product must be in new, unworn, and unwashed condition.
The product must be returned within 14 days of the original purchase date.
The product must be accompanied by the original receipt or proof of purchase.
Non-Returnable Items
While we strive to accommodate all returns, there are certain items that are non-returnable. These include:
All Custom-made products.
Products that have been personalized or customized.
Please ensure that you are confident in your design before submitting approval it for customization, as these items cannot be returned or exchanged.
Return Process
If you wish to return a product, please follow these steps:
Contact our customer service team at (610)-457-3300 or email us at pagodaapparel@gmail.com to initiate the return process.
Provide our team with your order number and a brief explanation of the reason for the return.
Our team will provide you with further instructions on how to return the product.
Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria.
If the return is approved, we will provide your with store credit.
Contact Information
If you have any questions or need further assistance regarding our return policy, please don't hesitate to contact us. Our customer service team is available Monday through Friday from 10 am to 5 pm.
Phone: (610)-457-3300
Email: pagodaapparel@gmail.com
Address: 722 Cherry Street, Reading PA 19602
We appreciate your understanding and cooperation with our return policy. Thank you for choosing Pagoda Apparel!
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